Ai has moved faster than our ability to make good decisions about it.


Right now, most organisations are optimising for efficiency.

We’re seeing the damage this causes in real time — erosion of trust, cultural discomfort, and brands being called out for work that feels hollow or automated.

HCS (Human-Centered Storytelling) exists to put judgement back into the system.

We co-create evergreen decision making frameworks to clarify where AI genuinely adds value, and where human thinking must lead through listening, clear principles, and intentional limits.

In doing so, we create distinct internal and external point of view. A loud and clear charter that you value efficacy over mere efficiency, and protects your brand from reputational risk.

Ready

It starts with fast, frictionless Ai efficacy audit and diagnostic which asks your team about their lived experience and insight, not just questions of implementation and orchestration.




Set

We listen, respond and co-create people first processes, maxims, and training modules that embrace the ethical use of Ai, and prepare others to do the same.



Go

We run hands-on labs to make things that make value for you and your clients. Collaborative processes, workflows, comms platforms, mental models, storytelling, products and more.

About us

Ben Keenan - Strategist + Creative + Technologist

Creator of the Human Centred Storytelling framework and creative strategy consultant to VicHealth.

Former digital creative director of Clemenger BBDO Melbourne.

Co-creator of TAC Its People Like Us PSA documentary with Academy Award Winning Director Eva Orner.

Generative Ai guest lecturer RMIT School of Media & Communication 2023.

Consultant - RMIT Ai-Minor Workplace Generative practice co-design 2024.

Producer/co-creator of Date or Automate research and film project exploring Ai intimacy 2025.




Sam Butcher - Systems Change / Social Marketing Strategist + Co-design Practitioner
 
Qualifications in policy, behaviour change, politics and ongoing in peer work.

Designed and delivered lived experience led initiatives across refugee rights, climate justice, and First Nations recognition.

Co-convener of the Say No To No coalition of advertisers against harmful misinformation during Marriage Equality plebiscite. 

Created UN awarded campaign and first use of A.I. in advocacy in Australia, in Exhibit A-i. 

Led innovative public health systems change informed campaigns and research on vaping (Uncloud) and nicotine pouches. 

Specialised skills in working with young people. Designed and led the triple j brand repositioning as a co-creation process.

Past work


TAC Community Co-design
Pause the Road Toll Hackathon

TAC PSA Behaviour Change Documentary 
“It’s people like us” documentary

Isuzu “Today Tomorrow & Beyond”
A speculative futures exploration of tech enabled customer experience.

VicHealth - #FoodFirst
Naming program and comms platform.

Intrepid Travel - impact storytelling
“Meet Becky, East Africa’s first overland truck driver

Intrepid Travel - impact storytelling
“This is why we no longer ride elephants”

VicHealth - impact storytelling
“We are home, Food Next Door Mildura'.







Ai co-design with people of refugee backgrounds
Exhibit A-i

Co-designed anti-vaping campaign
Uncloud

Co-designed refugee advocacy, storytelling and art project
In My Own Words

Co-created Marriage Equality creative alliances and campaign
Say No to No”
“It’s Only Fair








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